| Sunday, March 4 | |
|---|---|
| Time | What’s happening |
| 8:00 – 8:30 | Pre-Conference Workshop Registration |
| 8:30 – 12:00 |
Workshop: Be Nimble, Be Quick: Agile Creative Leadership Sarah B. Nelson, Tapir & Tine |
| 8:30 – 12:00 |
Workshop: Measures of Success: How to Quantitatively Measure Your User Experience Richard Dalton, Vanguard |
| A note about workshops: | Pre-conference workshops are not included with your General Session ticket and require separate registration. If you have not registered for a workshop but would like to attend one, please register here. Thank you. |
| 12:30 – 1:00 | General Session Registration |
| 1:00 – 1:15 |
Welcome Brandon Schauer, Adaptive Path |
| 1:15 – 2:15 |
Keynote Genevieve Bell, Intel Labs |
| 2:15 – 2:45 |
Stop UX from Becoming A Culture of Complaint! Nancy Dickenson, Dickenson, LLC |
| 2:45 – 3:00 |
Better Revenue through UX: Bringing Down the Banners the Hotwire Way Melissa Matross, The Hotwire Group |
| 3:00 – 3:30 | Break |
| 3:30 – 3:50 |
Building UX and Design Culture @GE Greg Petroff, GE |
| 3:50 – 4:10 |
Happenstance or Disciplined Thinking? The Story of How a Customer journey Model Has Been Widely Adopted at Sony Miguel Lunaparra, Sony |
| 4:10 – 4:35 |
Designing the Plane in Mid-flight April Showers, United Airlines and Sarah B. Nelson, Tapir & Tine |
| 4:35 – 5:00 |
What is a VizKitchen? How ‘preViz’ Is Helping Shape Billion Dollar Businesses Dane Howard, eBay |
| 5:00 – 6:30 | Reception |
| Monday, March 5 | |
|---|---|
| Time | What’s happening |
| 8:00 – 9:00 | Welcome coffee |
| 9:00 – 9:10 |
Welcome Brandon Schauer, Adaptive Path |
| 9:10 – 9:55 |
Why Customer Experience, Why Now? Vidya Drego, Forrester Research |
| 9:55 – 10:15 | Ruben Rohde, Cisco |
| 10:15 – 10:45 | Break |
| 10:45 – 11:10 |
UX Recruiting in a Competitive Landscape Karen Myers, Talent Farm and Marta Fuentealba, Talent Farm |
| 11:10 – 11:30 |
Making Culture Lynne Waldera, InMomentum, Inc. |
| 11:30 – 12:00 |
Lucky by Design: The Practice of Planned Serendipity Thor Muller, Get Satisfaction |
| 12:00 – 1:30 | Lunch |
| 1:30 – 2:00 |
How Did I Get Here? Ian Swinson, Salesforce |
| 2:00 – 2:20 |
Four Meta-Strategies for Design and Management |
| 2:20 – 3:00 |
Customer Journey Mapping: A Story of Amateurs, Con Artists, Lost Treasure, and a Pleasant Journey by Rail Chris Risdon, Adaptive Path and Todd Wilkens, Adaptive Path |
| 3:00 – 3:30 | Break |
| 3:30 – 4:10 |
Looking Forward: Emerging Tech and Consumer Trends Impacting UX Design Kevin Nolan, Strategy Analytics |
| 4:10 – 4:30 |
The MX Outlook Brandon Schauer, Adaptive Path |
| 4:30 – 5:30 | Reception |