| Sunday, March 3 | |
|---|---|
| 8:00 – 8:30 | Pre-Conference Workshop Registration |
| 8:30 – 12:00 |
Workshop // Creative Leadership Skills: Break Down Silos, Cultivate Teams Sarah B. Nelson, Radically Human |
| 8:30 – 12:00 |
Workshop // Measures of Success: How to Quantitatively Measure Your User Experience Richard Dalton, USAA |
| 8:30 – 12:00 |
Workshop // Designing for Multi-Touchpoint Service Experiences Jamin Hegeman, Adaptive Path |
| A note about workshops: | Pre-conference workshops are not included with your General Session ticket and require separate registration. If you have not registered for a workshop but would like to attend one, please register here. Thank you. |
| 12:30 – 1:00 | General Session Registration |
| 1:00 – 1:15 |
Welcome Brandon Schauer, Adaptive Path |
| 1:15 – 2:15 |
Keynote Richard Buchanan, Case Western Reserve University |
| 2:15 – 2:45 |
Process, Participatory Design & a Responsive Bagel: Creating An Environment Where Change Is Possible… and Sustainable Jacob Styburski, American Express & Shannon O’Brien, Moment |
| 2:45 – 3:15 |
Break |
| 3:15 – 3:20 |
Afternoon Introduction Laura Kirkwood-Datta, Adaptive Path |
| 3:20 – 4:00 |
The Zealots Who Built Alto Bill Wetherell, AOL Mail |
| 4:00 – 4:20 |
Driving Innovation From the Cube Farm Marianna Wickman, T-Mobile |
| 4:20 – 5:10 |
Being a Catalyst for Change: The New Expectations for Design Leadership Darrel Rhea, Rhea Insight |
| 5:10 – 6:30 | Reception |
| Monday, March 4 | |
|---|---|
| 8:00 – 9:00 | Welcome coffee |
| 9:00 – 9:10 |
Welcome Brandon Schauer, Adaptive Path |
| 9:10 – 9:50 |
Keynote Jeff Veen, Adobe |
| 9:50 – 10:10 |
Inspiring Design Thinking In A Predictable Corporate Culture Catherine Courage, Citrix |
| 10:10 – 10:40 | Break |
| 10:40 – 11:00 |
Rebecca Stockley from BATS Improv |
| 11:00 – 11:30 |
Beyond Usability Sara Ortloff Khoury, Walmart Global eCommerce |
| 11:30 – 11:50 |
How To Start A Grass Roots User Experienced-Focused Innovation Program Babak Forutanpour, Qualcomm Research and Development |
| 11:50 – 12:20 |
Facing the Edge: Working with Change Sarah B. Nelson, Radically Human |
| 12:20 – 1:50 | Lunch |
| 1:50 – 1:55 |
Afternoon Introduction Laura Kirkwood-Datta, Adaptive Path |
| 1:55 – 2:25 |
Princesses, Executives and Unicorns: Managing the Rethink of Disney.com Daniel Romano, The Walt Disney Company |
| 2:25 – 2:45 |
Why You Need a Service Experience Architecture (SEA) Practice Patrick Quattlebaum, Adaptive Path |
| 2:45 – 3:15 | Break |
| 3:15 – 3:50 |
Six Ways Ecosystems Have Changed Our Roles and the Way We Work Cindy Chastain, R/GA |
| 3:50 – 4:30 |
MX Outlook: Future Perfect Brandon Schauer, Adaptive Path |